Help us to stay in touch with you…

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Here at IT Services we do try our best to make sure that our news reaches you as we know that even minor disruptions, either planned or unplanned, can really disrupt your studies, your research, your teaching, your work … We want to be able to give adequate warning and keep you informed – what’s that someone said about being forewarned? Forewarned is forearmed; it sounds like something from a battleground but it is certainly applicable here. Obviously though, we might not always know when problems with IT are going to occur, but we do have quite robust ways for staying in touch when they do.

Whenever we have some news for you, we put it on our Latest News section on our website. When we do this, it triggers a tweet from our Twitter account and an email to land in the inbox of all who have subscribed to Latest News. Staff will also find an RSS feed automatically set up in their email, but that doesn’t appear in your regular inbox. For that to happen, you need to subscribe to the mailing list. We strongly recommend that you do this, as you will also receive any updates to a certain news item as they are published.

In the unusual event that all IT services become unavailable, due to perhaps a power cut, you can call the Service Line on 01273 678776. We regularly update this with a recorded message during all significant disruptions to let you know what the situation is.

We are now working more closely with the University’s communications team to make sure that all important messages are broadcast as widely as possible. We’d appreciate your feedback as to where we can improve and if there are any extra channels of communications you’d like to see being used.

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  1. […] We’re grateful to the students and staff who provided their feedback as often it’s that first tweet or message in the Support inbox that indicates something’s gone wrong, often helping to quickly reveal the scale of the problem. We also aim to keep you adequately informed as to the status of these problems; if you haven’t already, please sign up to receive our Latest News notifications and check the other channels we use to stay in touch with you. […]

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