University of Sussex Business School

By Amie

Bye Time.com Berhad Malaysia for now: Educational, Enjoyable and Beneficial Internship program

As we approached the end of our internship with TIME, we had the opportunity to even further experience the customer service sector of the business. On Wednesday morning, Sumi informed us on one of the main levels of feedback that the company receives from their customers. Net Easy Score (NES) is a satisfaction survey that agents working in the Contact Centre send to customers via SMS after completing a customer service call.

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The interns learned how TIME’s customer service process works before being asked to handle the calls

By Jonathan Somarib

Customer service and satisfaction: Vital learning for graduates to excel in their career

During 4th week of the internship, we were exposed to the customer business interface. The basic learning for us to gauge the expectations of customers and to understand the potential mitigation strategies in line with the regulatory authority’s recommendations. We have been trained to handle real time customer queries about TIME dotcom products and services using two channels such as email and phone calls. We can sense and feel the tremendous amount of pressure handled by the customer services department. Read more ›

Interns’ team building exercise

By Tom Hampshire

31 August – 4 September 2018

Team building and understanding contextual cultural values (Friday 31 August – Sunday 2 September: Langkawi Trip):

Nine members of the student intern team made use of Malaysia’s Independence Day celebrations by embarking on a trip to Langkawi island which is just off the north west coast of Malaysia for the weekend. This gave us an opportunity to strengthen our team whilst exploring Malaysian culture out of a corporate and urban setting. After checking into our hostel on Friday, we hired mopeds and headed to the spectacular Temurun waterfall, where we were able to go swimming and cliff diving. Travelling around the island on mopeds required us to work as a team, looking out for one another to ensure that we were all safe. Read more ›

The interns were taught the key aspects of business to customer sales.

By Xiao Hui Chu

Our third week challenge after a long weekend was to learn the key aspects of business to customer sales. Our sales journey kick started with Jon, sales team executive introduced us the basic sales knowledge such as consumer sales structure and ways of approaching different kind of customers. In addition, role play task known as mystery shoppers was assigned to us to feel and to get first hand emotional experience and expectations of both customers and sellers of TIME products. Read more ›

The interns learning about TIME’s quality procedure.

By Dina Possamai

During our third week, we got a chance to visit Penang, an island in the northwest of the country. The main aim of this trip was to understand the importance of quality testing of TIME; global connectivity and rigorous testing methods to ensure quality and pool proof data testing methods. We visited the second cable landing station (CLS) where we went to look at the technical aspects of global data connectivity including data loss identification, recovery and preventive methods used. Read more ›

The interns working hard to complete their project

By Merin Jacob

Saturday 1 September 2018

It is nearing the end of our second week in KL. It is a long weekend this week because Friday 31st August is Malaysia’s Independence Day. This three-day weekend was highly needed after perhaps the most intense day we’ve had at TIME so far. The goal today was to finish the project we were assigned earlier this week with the Coverage department. This project focused on two cities: Penang and Kota Kemuning. The group working on Penang was almost done hence two people in this group remained to work out the finance case whilst the others joined the Kota Kemuning group to help complete it faster. Read more ›

The team working hard trying to create the best marketing strategies for high fibre broadband

By Sotirios Athanasoulias

Tuesday 28 August 2018

We are already nine days in Malaysia. Nine days full of new experiences and positive vibes. This week we joined the Coverage department and we are learning how to survey residential areas for their fibre optic potential. Right off the bat we got to work on a live project based in Penang island. We had to divide the potential development areas, count the number of houses and classify them according to type. Other important tasks included making a survey and plans for positioning the cabinets in a cost effective way and proposing new infrastructure. I thought that our team worked really well together and with Jimmy’s (Leader of the Coverage department) guidance we ended up with an outstanding solution.

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The team joined the coverage department and are learnt how to survey residential areas for their fibre optic potential

By Umar Akram
Monday 27 August 2018

The second week of our internship with TIME will be spent with the Coverage and Rollout team, “the backbone” of the company. The first day with the coverage team could be summed up as being full on. Or described as being thrown into the lion’s den. Literally. During the preparation calls, the head of Coverage, Jimmy, was described as being the ‘money man’, today I understood why.

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