University of Sussex Business School

By Amie

Bye Time.com Berhad Malaysia for now: Educational, Enjoyable and Beneficial Internship program

As we approached the end of our internship with TIME, we had the opportunity to even further experience the customer service sector of the business. On Wednesday morning, Sumi informed us on one of the main levels of feedback that the company receives from their customers. Net Easy Score (NES) is a satisfaction survey that agents working in the Contact Centre send to customers via SMS after completing a customer service call.

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The interns learned how TIME’s customer service process works before being asked to handle the calls

By Jonathan Somarib

Customer service and satisfaction: Vital learning for graduates to excel in their career

During 4th week of the internship, we were exposed to the customer business interface. The basic learning for us to gauge the expectations of customers and to understand the potential mitigation strategies in line with the regulatory authority’s recommendations. We have been trained to handle real time customer queries about TIME dotcom products and services using two channels such as email and phone calls. We can sense and feel the tremendous amount of pressure handled by the customer services department. Read more ›

Interns’ team building exercise

By Tom Hampshire

31 August – 4 September 2018

Team building and understanding contextual cultural values (Friday 31 August – Sunday 2 September: Langkawi Trip):

Nine members of the student intern team made use of Malaysia’s Independence Day celebrations by embarking on a trip to Langkawi island which is just off the north west coast of Malaysia for the weekend. This gave us an opportunity to strengthen our team whilst exploring Malaysian culture out of a corporate and urban setting. After checking into our hostel on Friday, we hired mopeds and headed to the spectacular Temurun waterfall, where we were able to go swimming and cliff diving. Travelling around the island on mopeds required us to work as a team, looking out for one another to ensure that we were all safe. Read more ›

The interns were taught the key aspects of business to customer sales.

By Xiao Hui Chu

Our third week challenge after a long weekend was to learn the key aspects of business to customer sales. Our sales journey kick started with Jon, sales team executive introduced us the basic sales knowledge such as consumer sales structure and ways of approaching different kind of customers. In addition, role play task known as mystery shoppers was assigned to us to feel and to get first hand emotional experience and expectations of both customers and sellers of TIME products. Read more ›