When people ask me ‘how was your time in china?’ I never really know where to start; it was a mixture of emotions and a different experience every day. From cooking dumplings and learning mandarin, to drinking beer on the Great Wall of China, I really can say my experience was once in a lifetime. Read more ›
The recent trip to Italy ran by the Dawn, Matt and Medina was a very interesting and engaging insight into economic activities by businesses in the cities of Florence where we stayed for 4 days and Milan where we stayed for 2 days; in this short blog I will be detailing my highlights about the visit. Firstly, we arrived in the city of Florence which is a symbol of the Renaissance and is renowned for its architecture. Read more ›
The LUISS Business School MBA International week in Rome consisted of a diverse student group from all over the world, and it was an extremely valuable experience.
Upon arrival, we began working on a real-life business case for a temporary art exhibition site called Scuderie Del Quirinale (SdQ). During the first days of the week, we had SdQ management team explain their business model, their accomplishments and their difficulties. We also visited the actual exhibition site and attended a display which used modern technology to project historic events. Read more ›
As we approached the end of our internship with TIME, we had the opportunity to even further experience the customer service sector of the business. On Wednesday morning, Sumi informed us on one of the main levels of feedback that the company receives from their customers. Net Easy Score (NES) is a satisfaction survey that agents working in the Contact Centre send to customers via SMS after completing a customer service call.
The interns learned how TIME’s customer service process works before being asked to handle the calls
During 4th week of the internship, we were exposed to the customer business interface. The basic learning for us to gauge the expectations of customers and to understand the potential mitigation strategies in line with the regulatory authority’s recommendations. We have been trained to handle real time customer queries about TIME dotcom products and services using two channels such as email and phone calls. We can sense and feel the tremendous amount of pressure handled by the customer services department. Read more ›
A 25X bus on campus
Bus
There are a number of routes which service the campus from Brighton town centre and along Lewes Road. The 23, 25, 25x and 50U all stop at various points on campus, and the 28, 29 and 29B all stop at Falmer Station, which is located just a short 2-minute walk from campus. The nearest on campus bus stop to the Business School is Bramber House. Read more ›
Interns’ team building exercise
Team building and understanding contextual cultural values (Friday 31 August – Sunday 2 September: Langkawi Trip):
Nine members of the student intern team made use of Malaysia’s Independence Day celebrations by embarking on a trip to Langkawi island which is just off the north west coast of Malaysia for the weekend. This gave us an opportunity to strengthen our team whilst exploring Malaysian culture out of a corporate and urban setting. After checking into our hostel on Friday, we hired mopeds and headed to the spectacular Temurun waterfall, where we were able to go swimming and cliff diving. Travelling around the island on mopeds required us to work as a team, looking out for one another to ensure that we were all safe. Read more ›
The interns were taught the key aspects of business to customer sales.
Our third week challenge after a long weekend was to learn the key aspects of business to customer sales. Our sales journey kick started with Jon, sales team executive introduced us the basic sales knowledge such as consumer sales structure and ways of approaching different kind of customers. In addition, role play task known as mystery shoppers was assigned to us to feel and to get first hand emotional experience and expectations of both customers and sellers of TIME products. Read more ›
The interns learning about TIME’s quality procedure.
During our third week, we got a chance to visit Penang, an island in the northwest of the country. The main aim of this trip was to understand the importance of quality testing of TIME; global connectivity and rigorous testing methods to ensure quality and pool proof data testing methods. We visited the second cable landing station (CLS) where we went to look at the technical aspects of global data connectivity including data loss identification, recovery and preventive methods used. Read more ›
The interns working hard to complete their project
It is nearing the end of our second week in KL. It is a long weekend this week because Friday 31st August is Malaysia’s Independence Day. This three-day weekend was highly needed after perhaps the most intense day we’ve had at TIME so far. The goal today was to finish the project we were assigned earlier this week with the Coverage department. This project focused on two cities: Penang and Kota Kemuning. The group working on Penang was almost done hence two people in this group remained to work out the finance case whilst the others joined the Kota Kemuning group to help complete it faster. Read more ›
