Turkish Delights (Rahat Lokum) Flavour Four: Frontline services, space usage, and support for families (Cinnamon)

By Philip Keates

Today’s tasty topic is broadly on the usage of the library space itself, with just a pinch of info from the coalface of library services (but not a pinch of coal. You probably shouldn’t put coal in your food. Just like you probably shouldn’t mix metaphors).

Phoebe Leung of Lingnan University mentioned a couple of ways in which they make their frontline services more engaging. They offer easy communication with staff through their WhatsApp a Librarian service. They also make their librarian orientations more exciting by including a QR code treasure hunt, with prizes for the winners.

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