Exploring personas in Educational Enhancement

In May 2022 the Education Enhancement team (formerly TEL) hosted a workshop on Inclusive curricula using digital personas, with guest speakers Katie Stripe and Katie Dallison from Imperial College London. This workshop looked at one way of improving our service planning and delivery towards a more inclusive curriculum, using diverse student personas. Digital personas are archetypal individuals commonly used in user experience design, and help to represent the diverse characters and goals of a customer group, to refer to when planning service delivery, with the aim of improving the user experience. The guest speaker’s published work on the topic can be found here, ‘Using Personas to Promote Inclusive Education in an Online Course’. 

The hands-on workshop took attendees on a journey through how personas were realised as a tool for student services, by staff who understood the diversity of their audience, to make more inclusive content. The presentation and templates generated discussion around the key considerations for student personas, including a name, area of study, location, family situation, what they want to achieve, their frustrations, and motivations. Much of what was covered for considering the service audience, can be applied where planning and building online content, and for in person educational delivery.

Drafting and using personas 

Following this event, EE staff considered how they could use personas with their audience, who are largely teaching staff. Following research into the range of possible information to capture and include with personas, the team shared the different characteristics that they come across at Sussex, that can affect the service we offer. Characteristics were given tally marks, to identify which were more recognised by the whole team. By adapting the template seen in Putting Personas to Work in UX Design: What They Are and Why They’re Important characteristics were grouped to form, initially, three different made-up people, to reflect much of the diverse nature of Sussex staff. It was recognised that these personas might be stereotypical in some ways, and will be tweaked or expanded to more personas over time and use. 

The newly drafted personas were then utilised by a small EE working group, to help review and restructure the existing digital guidance the wider EE team provide. This content at the time resided across different Sussex platforms, and was linked between them. Referring to the personas to structure content in a way that these imaginary people may access the content, based upon how they might approach a task and their goals, helped form the sections for the new structure. During the session members of the group gave live feedback on the personas, including identifying similar phrases across them, acknowledging that work was needed before making these available for wider use. Shortly after the workshop, the working group were asked for their feedback to help form a 2nd version of these personas. 

Next steps 

Reflecting on who EE supports can help us build more inclusive content, and this includes restructuring our help and guidance content for staff. One of the next steps is to review and develop these draft personas, now that they have been applied to a task. One idea from the team is to survey staff that use our services, to collect wider goals, motivations and frustrations. The content we create and deliver as a team should be designed to support these diverse needs and goals, and help towards making our user base feel more included. 

Posted in Learning Design

Educational Enhancement (EE): a fresh start for TEL

Members of EE at a workshop.
Members of EE at a workshop.


To better reflect the activities of our department, Technology Enhanced Learning has been renamed Educational Enhancement (EE). In recent years the team, which was originally focussed on Learning Technologies, has grown to also include Academic Development and Online Distance Learning.

What does Educational Enhancement do?

There are three main teams within EE all of which work together, and with academic and professional service colleagues across the university, to support and enhance the educational experience of Sussex students.

There are four Academic Developers (ADs) and an Academic Enhancement Officer, who work in partnership with the school clusters. Alongside providing leadership on institution-wide projects and bespoke projects the ADs offer pedagogic advice and support for curriculum design and innovation in teaching, learning and assessment. They are also involved in supporting the development of Scholarship of Teaching and Learning across the university.

Dan Axson as Learning Technologies Manager leads a team of six Learning Technologists (LTs) who focus on appropriate uses of digital technologies as they work in partnership with each school cluster to provide pedagogic advice and support for teaching practice, curriculum design and innovation in teaching, learning and assessment. The team offers an institutional source of expertise in effective educational practice using technologies and members are involved in educational enhancement projects at School, cluster or institutional level.

The Online Distance Learning (ODL) team, led by the Online Learning Manager, Mellow Sadik is made up of Learning Technologists, ODL Coordinators, a Project Officer and an ODL Librarian. Together they plan, develop and deliver the Sussex portfolio of fully online postgraduate courses and modules ensuring the portfolio of ODL courses is high quality and provides an excellent experience for over 1000 students around the world.

The whole is held together by the two Katies, Katie Piatt as Head of EE and Katie Turner as EE coordinator.

Dan Axson, Katie Turner and Katie Piatt stand in front of banners saying 'The Education Awards'.
Dan Axson, Katie Turner and Katie Piatt at the Sussex Education Awards.

New web presence coming

Over the summer we’ve been working on refreshing our web presence to reflect these changes and bring together all the guidance we offer. Over the coming weeks we will be further adding to the site and updating materials. If you can’t find what you are looking for just get in touch.

The new website is also where you’ll find details of the programme of workshops (in-person and online) being run by LTs and ADs in the coming term.

More self-enrol Canvas courses are also being created to allow staff to learn at their own pace. The existing courses on Canvas basics, Padlet and Podcasting will be supplemented with Marking and Poll Everywhere courses soon.

Members of the EE team play rounders in the park
EE Team games in Stanmer Park.

Contacting us 

Have a look at the About Educational Enhancement page for more information on the team and how to contact us. We are still using the tel@sussex.ac.uk email address for the time being.

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Posted in Technology Enhanced Learning

Summer conference round-up

Educational Enhancement (EE) team members have been attending and presenting at a range of conferences over the summer months, as part of our work keeping an eye on sector developments as well as disseminating our own good practice and research. This post lists some of the events we have been taking part in.

Playful Learning 2021222 – July 2022

Conference website

Photo of George standing up during a conference session and throwing an object (a potato) while delegates observe.
Learning Technologist George Robinson exploring the ‘hot potato’ of copyright at the Playful Learning conference

Playful Learning is a conference exploring the intersection of learning and play for adults. This year’s conference was three years in one, as two years were postponed due to Covid. The conference is a great way to meet other playful people and be inspired by talks, workshops, activities and events. Katie Piatt (Head of Educational Enhancement) and George Robinson (Learning Technologist) attended the conference and presented their work on accessibility: ‘Quest not Questionnaire: Improving Accessibility Skills’ in collaboration with Jill Shacklock from the University of Brighton. Katie is now one of the co-chairs for the 2023 conference which will be held in Leicester.

Active Learning Network – July 2022

Conference website

This was the 5th International Active Learning Conference held online, on the theme of ‘Moving forward with confidence’. As one of the founding institutions of this network, many members of the EE team attended sessions throughout the day and were involved with organisation and session chairing. The conference highlighted some of the amazing active learning being undertaken around the world.

Cover of a book with large photo of a yellow butterfly, with the title 100 Ideas for Active Learning.
The cover of the open handbook, 100 Ideas for Active Learning.

The event also saw the launch of the new ‘100 Ideas for Active Learning‘ ebook. Congratulations to all involved on this collaborative and open handbook which contains contributions from many Sussex colleagues and was edited by Paolo Oprandi and Tab Betts.

EUROSoTL 2022 – July 2022

Conference website / Presentation link

Screenshot of title conference slide: Building communities through the scholarship of teaching and learning. There is an image of 5 hands touching above the University of Sussex logo.

In July 2022 EuroSoTL held its conference at Manchester Metropolitan University under the theme of ‘Building Communities through the Scholarship of Teaching and Learning (SoTL)’. Sarah Watson (Academic Developer) and Susan Smith (Associate Dean for Education: University of Sussex Business School) ran a workshop asking participants to collaboratively problem-solve some of the barriers to building SoTL within HE institutions. Participants added potential solutions to a Padlet wall, which they could then take back and share at their own institutions. Sarah and Susan have subsequently been invited to repeat the workshop at Queen’s University, Belfast. Throughout the session, and the conference more widely, the importance of informal spaces for community-building was reiterated. In Germany this took the form of private conversations between colleagues in corridors on the way to class, in Sweden it was discussions of scholarship ideas over fika, and in the UK it was the lure of tea vouchers that got colleagues to sit down together and chat. The conference demonstrated that there were many ways to build SoTL communities, but perhaps the most straightforward and convincing was simply an informal space where colleagues could come together to eat, drink and discuss.

LTSE conference (Belfast) – May 2022

Conference website / Presentation link

Screenshot of title conference slide: Experiences of belonging: a comparative case study. The text is shown over a photo of a university building.


At the end of May 2022, the Chartered Accountants of Business Schools held their Learning and Teaching conference in Belfast. The event brought together over 300 participants from 90% of the UK’s business schools. Sarah Watson (Academic Developer) and Susan Smith (Associate Dean for Education: University of Sussex Business School) presented on their British Academy funded research into the persistent 10% awarding gap between UK and China domiciled Business and Management undergraduates (Crawford & Wang, 2015; Smith, 2020). The paper challenged the common assumption that China-domiciled students are academically disadvantaged by a ‘passive, unparticipative, and uncritical’ approach to learning (Lomer & Mittlemeier, 2021) and investigated the complex contributors to the gap, such as feelings of belonging. The paper was well-received and generated interesting discussion around the nuances of belonging and the need for future research into belonging amongst postgraduate cohorts. Belonging in HE was a key theme of the conference, alongside employability and sustainability, chiming with many of the University of Sussex’s key priorities.

We look forward to sharing more information about these and other events with colleagues over the coming academic year.

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Posted in External events

AI in education – what can we expect in the future?

The field of artificial intelligence (AI) is progressing rapidly and, as a data-driven technology, AI-powered tools lend themselves to a wide range of applications. In this blog we will look at potential opportunities for AI integration into teaching and learning, current case studies of successful use, and the explicit limitations and vulnerabilities of using this technology-driven approach.

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Posted in Technology Enhanced Learning

5 new changes in Padlet

Padlet is a great tool which is popular around the University, the tool has also received a number of new updates over the last year or so which have added functionality and improvements to one of our favourite tools.

So relax in the lovely sunshine/rain and catch up on five changes that have been made to Padlet over the last year or so.

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Posted in Apps and tools

TEL Events: DARE to Transform – Realising relational education 14th June 2022

Technology Enhanced Learning (TEL) were very happy to have external speaker Dr Emily McIntosh (Director of Learning, Teaching and Student Experience at Middlesex University) present for the DARE To Transform network on the topic of ‘Realising relational education: Integrated spaces to promote scholarly pedagogic enquiry and impact.’

The webinar discussed the importance of the third space (Whitchurch, 2012) in promoting the work of teaching professionals, pedagogic practice, scholarly enquiry and impact in higher education. In this talk Dr Emily McIntosh presented the third space as the place of crossed boundaries, where colleagues from professional services or industry experts undertake teaching and/or research, and overlap with the academic sphere. 

screenshot of Dr Emily McIntosh presenting her webinar.
Dr Emily McIntosh presenting her webinar.

This insightful talk considered how promoting a culture of third space working can impact positively on scholarly inquiry and help to explore, reflect upon and champion the scholarship of education. Colleagues found this a very rich and thought-provoking discussion, where McIntosh was able to give a contextual background with which to identify.

Dr Emily McIntosh unpacked what it meant to work within the third space by drawing on the works of traditional Freirean philosophies of pedagogy and other models of relational and relationship-rich education, which think about learning in contexts that extend beyond the boundaried nature of traditional disciplines and teaching spaces. The presenter then considered the occupation of this third space to the following four dimensions: (1) the relationships nurtured, (2) the space occupied, (3) legitimacies held, and (4) knowledges developed (based on Whitchurch, 2013).

While the growth of the third space brings challenges to secure identities, clear career trajectories and respect and understanding within HE community, it also provides exciting opportunities. McIntosh’s talk highlighted some of the opportunities that exist within the boundary-crossing third space as she promoted her new book The Impact of the Integrated Practitioner in Higher Education (Routledge 2022) and welcomed colleagues to contribute to her blog: Third Space Perspectives.

Further resources

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Posted in Events

The online Global Festival of Active Learning

In 2022 the Active Learning Network, with the University of Sussex, Anglia Ruskin University, University of Glasgow, the University of Coventry and other key universities, hosted the second Global Online Festival of Active Learning. The Active Learning Network is a global community supporting the development of teaching and assessment practices that encourage students to take active approaches to their learning. The festival itself is a chance to celebrate playful and innovative strategies for active learning and to showcase approaches to teaching and assessment that others can adopt in their own teaching context.

The festival was attended by over one hundred and eighty participants from seventy different institutions. Feedback was overwhelming positive about the event and comments included: 

I am loving this festival and want to thank the organisers, other presenters, and participants. Such a great community of practice. So inspiring!

Really impressive and imaginative use of synchronous and asynchronous modalities.

Fun and engaging as well as meaningful.

Like last year, the festival ran ‘breakfast’ sessions between 9am and 10am and ‘tea time’ sessions between 5pm and 6pm. The idea of these times is that UK participants can join the sessions without interrupting their work day; to encourage people living in eastern nation timezones to join our morning sessions and people living in western nation time zones to join our evening sessions. This idea has been very popular with attendees with over one thousand three hundred sign-ups for different sessions. 

Technologies

The festival made extensive use of ‘free’ social technologies, which allowed easy sharing and re-use of texts and materials. For example, contributors to the festival built their slides to create their submission, which then formed part of the programme. The technologies included Eventbrite for booking, Google Slides for the programme, Google Forms for feedback and Wonder.me metaverse for networking and socialising. The University of Sussex Zoom account was used to create ‘Jamming tents’ for the sessions.

Sessions

The online festival ran two types of event: synchronous ‘Jam’ events where we all met together to engage in activities, discuss and build artefacts, usually co-creating digital resources, and asynchronous ‘Moshpit’ events where we engaged in activities and built artefacts in our own time throughout the week. 

The ‘Jam’ events

There were twenty-six ‘Jam’ events (including the launch party and closing finale) and there were two or three parallel sessions running at one time. All the sessions were highly interactive with many collaborative writing activities, collage creation and role play.

Many active learning tools were introduced with the technologies that supported them. To name but a few:

  • Jamie Heywood from Anglia Ruskin introduced the use of social media in teaching.
  • Adam Tate, Bianca Fox and Sandy Cope from Nottingham Trent University used Google Jam Boards so participants could mindmap the challenges of training new members of staff about the use of active learning approaches to their teaching. 
  • Oliver Haslam and Beth Hammond from the University of the West of England who introduced Seppo, a location-based learning tool.
  • Helen Walmsley-Smith and Matt Coombe-Boxall from Staffordshire University asked us to consider leading teaching through the medium of quizzes and multiple-choice questions (MCQs) created by the tutor and students. 
  • Alison McCandlish from the University of Glasgow introduced Freemix for creating collages.

Many sessions used Padlet and Polleverywhere such as Brena Collyer de Aguiar and Lucila Newell from the Online Distance Learning team at the University of Sussex who used them to discuss the solutions and challenges of delivering distance education. And many used Google apps to co-create documents such as Mary Jacobs from the Aberystwyth University who had us Designing Active Cognitive Tasks and Tab Betts from the University of Sussex in his co-writing session creating a Manifesto for Inclusive and Accessible Education. Environmental sustainability was a theme too with Beatriz Acevedo, Romas Malevicius, Hassiba Fadli and Carmen Lamberti from Anglia Ruskin in their ‘Love, Think and Act project of art and education for sustainability’ and Russell Crawford and Jake Causely from Falmouth University who used a ‘Diamond Nine Curriculum Ladder’ for us to co-create a priority list for embedding environmental sustainability into university curriculum. There was Lego building too and many sessions of ‘Kicking the Hornet’s Nest’ where controversial ideas were presented and discussed.

The ‘Moshpit’ events

There were five asynchronous moshpit events that participants did in their own time. These activities included:

  • A ‘Put Yourself on the Map‘ activity which gave a visualisation of where we were connecting from (and where they wanted to be)! 
  • A ‘Pull Someone into the Moshpit Tent‘ where participants interviewed each other on matters of Active Learning.
  • A ‘Walking Tent‘ where participants were invited to go on a daily walking adventure – centred around an Active Learning challenge.
  • An ‘Art Tent‘ where participants contributed their artistic creations.
  • A ‘Food Tent‘ where participants shared what they were eating and related it to active learning.

That week, lunchtimes became a hive of creativity and celebration for festival attendees.

Summary

The Global Online Festival of Active Learning celebrates teaching strategies that encourage students to actively engage in learning content we are delivering. The TEL team at the University of Sussex, in line with our 2025 strategic framework which foregrounds kindness, integrity, inclusion, collaboration and courage, supports the Active Learning Network and its endeavours to support active learning approaches.
Please visit the Active Learning Network website to find out more about the organisation and sign up to the mailing list.

Posted in Events

What’s in your pocket? The apps the TEL team keep on their phones

Several years ago we blogged about the apps that the members of the TEL team keep on their phones. Since then the team has changed, apps and phones have developed and we’ve all found ourselves in a pandemic. So as a fun ‘end-of-term’ activity we have looked again at how some of us use our phones.

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Posted in Apps and tools, Mobile learning

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We are the Educational Enhancement team at the University of Sussex. We publish posts each fortnight about the use of technology to support teaching and learning. Read more about us.

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